Support
We actually pick up the phone.
Direct access to our support team and subject matter experts. Ask us about your unique workflows today.
Get in touch
Contact our team directly.
Call us
Pick up the phone and our team will answer. The fastest way to reach us.
Asia Pacific 02 4002 4211
New Zealand 098 888 042
United Kingdom 0333 533 9015
Mon–Fri, business hours
Email us
Direct email to our team. Expect a response within hours — often much faster.
Monitored daily
What's included
Support that's actually supportive
Every Easylodge® client gets full access to our support team, platform updates and training — all included in the monthly fee. No tiers, no extra charges.
Direct phone support
Call us and we'll actually pick up. No ticket system, no chatbot, no hold queue. You reach our friendly local team in your region.
- Speak to your local support team
- Access to the management team when needed
- Unlimited calls — no support tiers
Weekly platform updates
The platform is updated every week. With over $650K invested in R&D in FY2025 alone, our continuous improvement program means new features and improvements are included in your subscription.
- No version upgrades to purchase — all updates automatic
- New features delivered continuously
- All development conducted in-house in Newcastle
Training & onboarding
Comprehensive training included for your whole team — as many sessions as you need. Tailored specifically to your workflow and your product configuration.
- Unlimited training sessions — included
- Originator™ and Servicer™ training tailored to your workflow
- Distributor portal training and ongoing guidance
Configuration & customisation
Need a change to your workflow, a custom report or a new product configuration? Our team turns requests around in hours and days — not weeks and months.
- Rapid turnaround on configuration changes
- Custom reports, documents and portals available
- All development in-house — no outsourced partners
Email us
Direct email to our team. Expect a response within hours — often much faster.
Ready to get started?
Book a 30-minute demo. We show you the live platform — no slides, no pitch deck.